Refund & Exchange

At Bend The Trend, we want you to love every product you order. If something isn’t right, we’re here to help.

1. What We Offer

• We do not accept returns for change of mind.

• Exchanges are available only if:

• You received the wrong product

• The product is damaged or broken on arrival

• All exchanges must be requested within 7 days of delivery.

2. Conditions for Exchange

To qualify for an exchange:

• The product must be unused, sealed, and in original packaging

• It must show no signs of tampering

• You must provide clear photos or videos showing the issue

3. Missing or Damaged Products

If an item appears missing or damaged:

• Please share a full unboxing video showing the unopened package, the unsealing process, and the product(s) inside

• Without this video, we may not be able to process a replacement

4. How to Request an Exchange

• Your order number

• Description of the issue

• Photos or videos showing the problem

We will review your request and guide you on the next steps.

5. Timeline & Processing

• Once approved, allow up to 7 working days for processing and dispatch of your exchange

• If the exact product is out of stock, we will offer a similar product or store credit

6. Shipping Costs

• Faulty or incorrect items: We cover all courier fees (both ways)

• Other eligible exchanges: Customer is responsible for shipping fees

7. Items That Cannot Be Exchanged

• Products opened or used

• Products damaged by misuse

• Items requested for exchange after 7 days from delivery